SOFTWARE / WEB APP
Client Portal
Giving clients self-service access to the status they used to email about.
- CLIENT
- Wexford Supply
- YEAR
- 2025
- CATEGORY
- SOFTWARE / WEB APP
- SERVICES
- System Design
- Development
- Integration
The Problem
Most inbound email was clients asking where their order was. Answering meant checking two systems and replying by hand.
The Solution
A read-only portal backed by the same data the internal team sees, so clients answer their own question and support handles the exceptions.
How It Works
- 01
INPUT
Client signs in to the portal
- 02
PROCESS
Live order state resolved
- 03
RESULT
Status answered without a support ticket
Technology
- Next.js
- TypeScript
- PostgreSQL
- REST API
Results
- 70%
- fewer status emails
- 24/7
- self-service access